WEBSITE
"The TASSI Website interface was created as a step in the selection process of a company focused on creating solutions for public entities. That was the first UX/UI technical challenge I took. The objective was to use whatever techniques I wanted to propose a solution to a problem, which was an electronic document signature system for workers at the Department of Education in the state of Campo Grande.
The process was enriching, as I put into practice everything I was learning in graduate school and had the opportunity to learn many others during the process. The timeline for the delivery of the main screens of the solution was five consecutive days, which I spent doing research and collecting data, where I carried out research on the organization's website and some quick interviews with some employees to create a map of empathy and mapping of the user journey. After researching and defining the user journey, I established a solution MVP to create the wireframes and later the navigable prototype.
Unfortunately, I wasn't approved for the position, but I received positive feedbacks that added a lot to my development as a Designer. This is one of my favorite projects, as the process to develop it provided me with many discoveries, and I had the opportunity to receive several professional insights on how to improve my work." - Ronney Freitas.
CHALLENGE
Propose a web solution for signing and processing documents from the Department of Education of the State of Campo Grande
JUSTIFICATION
The process of signing and processing documents at SED takes a long time. The organization's employees follow a manual flow, which also generates a loss of files and the wear and tear of paper that occurs over time
TARGET AUDIENCE
Propose a solution for workers at the State Department of Education, whose daily task is to sign and send documents
Activity is performed by:
- Manual process
- Documents deposited in containers on each employee's desk for signature
Activity process:
Document printing
Document processing for the subscriber
subscription request
document signing
Document processing for the sender
Return of signed document
Problems:
- Waste and time delay
- Damage or loss of documents
USER JOURNEY
SED Employees:
Processing of documents for signature
Document typing
1
Document printing
Document delivered to the department secretary to be delivered to the subscriber
Secretary logs into the unit's processing system
Document is registered in the system
Document is processed to the subscriber's department
Document filed in notebook
Server leaves his department to deliver the document
Document delivery signature in the protocol notebook
subscriber receives the document
2
Subscriber analyzes and signs the document
Subscriber returns document to secretariat return to sender
Server processes the document to the sender
Document filed in notebook
Server leaves his department to deliver the document
Document delivery signature in the protocol notebook
Document is left in container on sender's desk by department secretary
Sender receives signed document
Server returns to your department
Document is left in a container on the subscriber's desk by the department secretary
EMPATHY MAP
REQUIREMENTS
LOGIN
UPLOAD
PROCESSING
SIGNATURE
Who are we with
being empathetic?
Campo Grande State Department of Education.
1
2
What they
need to do?
Have more agility in the signing and processing of documents.
3
5
6
4
What they see ?
Slow and manual processes.
They see other employees talking about process improvements and others who don't
care about that.
Government resolutions, administrative proceedings, official letters, etc. and watch newspapers.
What they say ?
They say they would like greater flexibility in the processing of documents.
They complain about the delay in the subscription flow.
They would like to say that the processes are fast and efficient.
What they listen to?
That documents take time to return.
Decisions take time to be made.
There is a lot of bureaucracy in the agency's processes.
What they do?
They deal with a lot of information and documents on a daily basis.
They look for ways to optimize routine work processes.
They strive to reconcile their work routine with their personal life.
7
PAINS
WISHES
Slow processes.
Waste of time.
Very manual activities.
Loss of documents.
Physical damage to files.
Waste of paper.
High expenses with office supplies.
Optimized processes.
Speed in processing.
Digitization of processes.
Control of information.
Decrease in resources and physical effort.
A safe and reliable system.
MVP
PERSONS AND
PLATFORM
MVP VISION
EXPECTED OUTCOME
Employees of the State Department of Education.
Digital platform (WEBSITE)
Optimize the document processing process.
Time optimization.
Conservation and security of documents.
Increased employee satisfaction.
FUNCTIONALITIES
JOURNEYS
Processing of documents for signature.
Signature of documents by the recipient.
Returning documents to the sender.
Receipt of signed document.
METRICS FOR ASSESSING BUSINESS HYPOTHESES
LOGIN
DOCUMENT UPLOAD
SIGNATURE
PROCESSING
COST AND TIMETABLE
Decrease in the time of document processing flow by at least 40%.
% digitization of documents and information consultation on the platform.
Satisfaction survey with employee approval ratings.
No real values were raised because it was an unintentional challenge to create a functional product.
WIREFRAME
COLORS AND GRADIENT
LOGO, ICONS AND BUTTONS
Roboto
Menus and text
TYPOGRAPHY
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Source Sans Pro
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